Server Updates: 2003
06.11.2003
In a continuing effort to bring you more functionality and better service
Burningbulb is pleased to announce the June rollout of a new billing system.
This new system will improve overall efficiency while smoothing out some
irregularities found in the previous system. The new system is fully automated
and integrated with Burningbulb's client management software. Its functionality
as related to the client is outlined below:
BILLING PROCESS:
The billing process applies to payments made by credit card, money order,
and check. All notification will be done by email unless otherwise specified.
Clients of Burningbulb are solely responsible for submitting payment before
their account due date to avoid associated penalties. Notification of
upcoming due dates or renewals will not be given outside of the following:
1 - Advanced Invoice Notice twenty-one(21) days prior to invoice/renewal
due date
2 - Automatic billing of payments on invoice/renewal date (checks due
on invoice date)
3 - Email receipt on invoice/renewal date
PENALTY PROCESS:
The penalty process starts the day after an invoice due date if payment
has not be received. The penalty process applies to payments made by credit
card, money order, and check. All notification will be done by email only.
The penalty process will begin if payment has not been received for any
reason. This @includes but is not limited to late check/money order submission,
declined credit cards, or expired credit cards. Notification of upcoming
due dates or renewals will not be given outside of the following:
1 - Accounts will be allowed a fourteen(14) day grace period. Daily email
reminders will be sent.
2 - Accounts will then be suspended for seven(7) days. Use of email, website,
and control panel functionality will be suspended.
Daily email reminders will be sent.
3 - Account will be automatically deleted from the Burnignbulb.net servers.
ADDITIONAL INFORMATION:
All notifications will be done via email. Emails will be send to the on
and off network email addresses provided by the client during sign up.
It is therefore a requirement that clients keep their account
information current. Account information can be updated by logging
into your site control panel (http://www.yourdomain.com/menu)
Clients are responsible for paying all charges to their account. Burningbulb
will not be held responsible for data loss in the case of an account being
closed. It is the account holder's responsibility to provide current contact
information to Burningbulb.net for billing purposes.
03.20.2003?
Due to the recent discovery of a Red Hat kernel bug (CAN-2003-0127) by
the makers of Red Hat, Burningbulb will be upgrading all current OS kernels
on our network. This bug would allow a local user to obtain full privileges
by exploiting ptrace. All Red Hat 6.x host boxes will be upgraded to 2.2.25
and all Red Hat 7.3 host boxes will be upgraded to 2.4.20.
This rollout will be happening on the night of Tuesday, March 25th into
Wednesday morning, March 26th.
03.18.2003
- WebMail upgrade
On March 12th, Burningbulb rolled out the new Open Web Mail (version 1.0)
to all servers on our network. This announcement is to update you on a
few upgrades and improvements we are making to this mail program. These
changes will take effect on Monday, March 24th.
1 - Clients will now be able to access the Open Web Mail by typing mail.$domainname.com/up
in their browser.
2 - Clients will also be able to access the Open Web Mail program by using
their IP address in the browser (123.456.789/up).
03.05.2003
- WebMail rollout
We are proud to announce that on Wednesday, March 12th, Burningbulb will
be rolling out Open Web Mail (version 1.0). @included in this rollout are
new features and enhancements to the organization of the mailbox, settings
for preferences, composing messages, folder management, setup filters,
search capabilities and a web-based calendar.
To log into the new Web Mail service go to:
http://$domain.com/up or
http://$domain.com/webmail
Where $domain.com is the domain name of the e-mail address. After the
rollout date, the previous version of Web Mail will also be available
for two weeks at:
http://$domain.com/oldup
Again, where $domain.com is the domain name.
Some of the main features in this new program are:
1 - Settings and Preferences that will allow background changes, theme
changes, calendar options and message filtering options
2 - Spell check @included with composition of emails.
3 - Search and Advanced Searching capabilities can be carried out on numerous
fields and criteria
Calendar functionality that will send messages to specified email addresses
as a reminder of an event.
4 - Session timed logouts have been instituted for additional security;
the time out duration is configured in the User Preferences screen.
01.23.2003
- MySQL upgrade
We are happy to announce that MySql has just released it's newest Open
Source Database, Version 3.23.54a, and we will be rolling this out to
all Burningbulb servers on Monday, January 27th. MySql 3.23.54a was released
to increase stability, as well as fix a number of bugs associated with
the previous version.
01.20.2003
- Secure FormMail upgrade
In our continuing effort to bring our clients a more secure and stable
version of applications, Burningbulb is pleased to announce that we are
upgrading the current version of formmail to NMS Secure formMail 2.20.
Secure FormMail 2.20 will eliminate any potential security flaws that
may have existed with the older version. This new version will also help
prevent formmail abuse which in turn will cut down on the amount of spam
you may receive.
NMS Secure FormMail 2.20 will be rolled out on Wednesday, January 29th.
This version of formmail can be called through your domain on port 80,
or with your own secure cert on port 443.
01.06.2003
- Qpopper rollout
In our continuing efforts to provide you with the most up-to-date and
secure technology for your hosting account Burningbulb has rolled out
a new version of Qpopper. QPopper 4.04 with Secure POP.
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