Publishing Your Web Site:
FAQ
What
is FTP?
FTP stands for File Transfer Protocol. It is a protocol that enables you
to transfer files between computers on the Internet. FTP is most commonly
used to transfer Web page files from an individual’s computer to
the Web server hosting the Web site. You can also use FTP to download
files from a Web site to your own computer.
What
tools can I use to transfer my files?
There are a number of tools you can use to FTP files. Burningbulb provides
a Web-based FTP tool that enables you to quickly and easily connect to
your Web server directly from within your sites control panel. Because
you use this tool while logged into your control panel, the application
uses your account information to automatically establish a connection
and authenticate you.
There are also a number of third-party FTP applications that you can use.
Many of these can be downloaded from the Internet or purchased online.
Some common FTP tools @include:
• WS_FTP
• SmartFTP
• CuteFTP
• Netscape Composer
• Windows 2000 Network Place
You can also use Microsoft FrontPage 2000 or 2002 to transfer your files
to your Web server. If you use FrontPage, you should not use FTP as it
can corrupt the required FrontPage Extensions.
Can
I upload files at any time?
Yes. Burningbulb provides you unlimited FTP access to your account 24
hours a day, 365 days a year, allowing you to set up, change or maintain
your Web site at any time.
What
information do I need to connect to my website via FTP?
In order to connect to your Web site and transfer files via FTP, you will
need the following information:
Host Name:
This is the location to which you will publish your files. The host name
is your domain name, including your domain extension. For example, sampledomain.com
or sampledomain.net. If your domain name has not been transferred yet
you can use your websites IP address instead of your domain name. You
can find your IP address by logging in to your control panel. It is listed
on your control panel home page that displays when you first sign on.
Website Directory:
You website directory will always be the www folder.
User Name:
This is the user name for the account you will be using to FTP files.
Your FTP user name is the same as the user name for your sites control
panel.
Password:
This is the password associated with the User Name you are using. You
can reset and change your sites password through the online control panel.
What
information do I need to connect to my website using Microsoft Frontpage?
Host Name:
This is the location to which you will publish your files. The host name
is your domain name, including your domain extension. For example, sampledomain.com
or sampledomain.net. If your domain name has not been transferred yet
you can use your websites IP address instead of your domain name. You
can find your IP address by logging in to your control panel. It is listed
on your control panel home page that displays when you first sign on.
Website Directory:
You website directory will always be the www folder.
User Name:
This is the user name for the account you will be using to FTP files.
Your FTP user name is the same as the user name for your sites control
panel.
Password:
This is the password associated with the User Name you are using. You
can reset and change your sites password through the online control panel.
I've
been denied access to my site. What is the problem?
There are a number of reasons that you may be unable to access your root
directory via FTP. Make sure that:
• You are connected to the Internet.
• You are using the correct user name.
• Your FTP client or FrontPage is configured correctly.
• You are using the correct host name, user name and password.
• You are connecting to the correct URL or IP address.
If you are still having difficulty connecting please contact Burningbulb
by opening a technical support ticket.
Does
it matter what I name my files?
Yes. File names should not @include spaces, special characters or punctuation
marks other than underscores (file_name.htm) and the period between the
file name and the extension (filename.htm). In UNIX, file names are case-sensitive.
Also make sure that you are using the correct extensions. For example,
.htm, .html, and .asp.
How
do I upload files?
The steps you need to take to upload your files depends upon what tool
you are using. Burningbulb's knowledgebase provides detailed steps for
uploading files using the most common FTP tools. The knowledgebase also
provide information on using FrontPage to upload your files.
When using FTP to upload text files, be sure to upload as “ascii”
files. When you transfer image files (.jpg or .gif files), be sure to
upload as “binary” files.
Where
do I put my files?
You will put all of your files in your /www directory. This is your “Web”
directory.
Can
I setup sub-directories?
Yes. You can set up sub-directories within your /www directory. Setting
up sub-directories makes it easier for you to organize and maintain your
files. For example, many people create a sub-directory named “images”
to hold all of their image files. If you use sub-directories, be sure
to reference the correct directory path when using images and links and
to upload files to the correct directory.
Please note that Burningbulb does not allow domain sub-directories. If
someone wishes to add a sub-directory to their existing account they will
need to simply setup an additional account. For example www.example.sampledomain.com
How
do I get my home, index, or default page?
Your home (default) page is the page that first displays when someone
types your domain name in a browser. Your default page should be named
one of the following:
• index.htm
• index.html
• default.htm
• default.html
For example, when a visitor types http://www.sampledomain.com the page
that actually displays may be http://www.sampledomain.com/index.htm. The
default page must be located in the /www, or “Web,” directory.
My
links are not working. What is wrong?
Make sure that you have specified the correct file path, especially if
you are using sub-directories. Your links should not refer to a physical
location on your computer’s hard drive, such as the a: or c: drive.
You should also be sure that you are using the correct file names and
that you have uploaded all of the referenced files to the correct directory.
My
images are not showing up. What is wrong?
First you should verify that you have uploaded all of the image files
in binary format and have placed them in the correct directory.
If you have done this, then the problem most likely has to do with the
path to the image file you used in your HTML code (the src attribute of
the <image> tag).
Finally, check that the file name is correct and that you have used the
correct extension (typically, .gif or .jpg).
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