Knowledgebase: Publishing/FTP
FTP
files using WS_FTP?
Uploading Files with WS_FTP:
1 - When WS_FTP is loaded the first time, the following window will appear.
If the window doesn't appear, click on Connect.
2 - Click on New
3 - Add the following to the Session Profile window. Virtual domain users
should enter their domain name in Host Name. All users must enter their
username and password in the appropriate boxes. Leave blank the Account
and Remote Host boxes. Make sure the Anonymous Login box is NOT checked!
4 - Click on Save and then OK.
FTP
files using CuteFTP?
Uploading Files with CuteFTP:
1 - When CuteFTP is loaded the first time, the following window will appear.
If the window doesn't appear, press the F4 function key.
2 - Click on Personal FTP Sites and then click on "Add site"
3 - Add the following to the FTP Site Edit window. Virtual domain users
should enter their domain name in Host Address All users must enter their
username and password in the appropriate boxes. Make sure Login type is
Normal. Do not add anything to the Initial Remote Directory Box
FTP
files using Fetch?
Accessing your account via Fetch
1 - Virtual Domain customers should enter their domain name for "Host".
2 - Virtual and non-virtual domain customers should not place anything
in the "Directory:" box.
Where
do I find the information needed to FTP into my account?
It is in your Welcome Letter! If you did not keep a copy of your welcome
letter, then contact tech support and ask them to resend your welcome
letter!
Can
I upload/download hidden files using FTP?
Most FTP clients will not let you view the hidden files. But, ADVANCED
users can use a FREE FTP program called: SmartFTP. And you can get it
FREE AT: http://smartftp.com/download.html. Using that program, you can
view/edit/access HIDDEN FILES (.htaccess, etc.) using FTP.
My
FTP/control panel password is not being accepted. What should I do?
The most common reason that you are getting an i ncorrect Username or
password error is because you have changed the password from the Online
Control Panel, and you tried to make the password more than 8 characters.
Simple as that. The system only allows passwords up to 8 characters. Go
back to your control panel, click on Change Password and change the password
to something 8 characters or less, and it will probably work. You may
alsotry your password with just the first 8 characters, that sometimes
works too. You should also make sure you have your cookies enabled.
Can
FTP's downloading/uploading be resumed?
No, they cannot. There are utilities which will allow you do do this,
but most are spyware and/or cost. You can find these by searching around
the internet
I
have a website I want other to FTP into but without my password. Is this
possible?
We have two options:
1 - You can give them both your username and password or
2 - You can order Restricted FTP Login accounts and restrict them to their
own specific folders on your site to upload to. Contact sales for pricing
information. However, please remember you are still responsible for all
content on your site and insuring your site follows all of our policies.
What
is anonymous FTP?
Anonymous FTP is the ability to upload and/or download files from our
servers without having a login username and password. Obviously, for security
reasons, we only allow anonymous FTP to specific directories.
After anonymous FTP is setup (THIS IS ACCOMPLISHED BY THE DOMAIN OWNER
GOING TO HIS/HER CONTROL PANEL AND CLICKING ON THE ANON FTP BUTTON, IF
THEIR ACCOUNT COMES WITH IT), it will create a directory called domain-anonftp
in YOUR home directory. This directory will by default contain the following
directories:
/incoming
/pub
The "pub" is where YOU should put files that you want to have
users anonymously download. Users can access this directory via a browser
by going to:
ftp://domain.ext/pub
Note: We do not allow YOU the ability to allow your users to both upload
and download to the same directory. We do this for security reasons. You
are responsible for moving files from the /incoming directory to the /pub
directory if you wish for uploaded files also to be downloaded.
The incoming directory would be:
ftp://domain.ext/incoming
This directory is writable from the web but NOT readable. No one coming
in from the web (or from an FTP program logging in as "anonymous")
can see what files are stored here
You would have people UPLOAD to that dir:
ftp://domain.ext/incoming
You would then DECIDE which files YOU want to make available for PUBLIC
download by MOVING them into the:
ftp://domain.ext/pub
directory.
How
does someone upload files anonymously?
If someone would like to upload files to you, they need to put them in
the /incoming directory.
The incoming directory would be:
ftp://domain.ext/incoming
This directory is writable from the web but NOT readable. No one coming
in from the web (or from an FTP program logging in as "anonymous")
can see what files are stored here.
You would have people UPLOAD to that dir:
ftp://domain.ext/incoming
You would then DECIDE which files YOU want to make available for PUBLIC
download by MOVING them into the:
ftp://domain.ext/pub
directory.
Note - if your customer experiences slow download performance, chances
are it's a problem on the internet. We maintain a large margin of available
bandwidth so bottlenecks never occur within our network. Please feel free
to send an inquiry to be sure all the servers are operating properly,
if you @include there ISP's IP# we will run traceroutes to see where the
delays are occurring, or they if your user's know how to run their own
traceroutes and can send them to us that be even greater help is pinpointing
trouble.
How
do I allow someone to download files anonymously?
First, you must activate Anonymous FTP feature under your virtual domain
from your online control panel.
After anonymous FTP is set up, you will see a directory called /domain-anonftp
in your home directory. This directory will by default contain the following
directories:
/incoming
/pub
The "pub" directory is where you should put files that you want
to have users anonymously download. Your users can access this directory
through an FTP client or via a browser by going to:
ftp://domain.ext/pub
How
long will the files I upload via AnonFTP stay on the site?
Our servers clear all files stored within the incoming directory 24 hours
after they are uploaded.
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