Knowledgebase: General
Questions
I
am trying to load a large music file but the server won't allow me. Whats
wrong?
There could be a few things wrong. It most likely has to do with your
package space restrictions or your internet connection. First, make sure
you file does not exceed the current available space you have on in your
account. If it does you will not be allowed to upload the file.
Second, to minimize server traffic all Burningbulb servers at set to timeout
after 300 seconds. If your connection is too slow or the file is too large,
it will trigger the timeout, and it will cancel the upload. You may need
to compress the file, break it up, or get a faster connection
How
would I download a zip file?
If you have a simple .zip file all you must do is call the file using
the correct website address. For example, if you zip file is name sample.zip
and you have uploaded it to your main www folder all you would need to
do is type "http://youdomain.com/sample.zip" and you could download
the file.
How
do I setup a link on my webpage so someone can email me?
To setup an email link within your page you must use the <a href>
HTML tag. You code, depending on what you where referencing (picture,
text) should look something like this:
<a href="mailto:somebody@yourdomain.com"></a>
Where
can I find a good guestbook that doesn't @include advertisements?
Lots of quality guestbooks and other code for Linux servers can be found
for free at the website
www.cgi-resources.com
What
is my NNTP (news) server for my domain?
We do not provide NNTP (news) servers. That should be provided through
your ISP.
Can
I change the login name used for my control panel?
No, unfortunately you cannot change you websites login name. This variable
is computer generated and needed for the operation of your site. Therefore
it cannot be changed. You can however change the password associated with
your account.
Can
I build my site in any language?
Yes, but you need to have an english version available or at least an
english summary of your site readily available. This is done for security
reasons and to make sure you site is not breaking any of our legal terms
regardless of what language its in.
I
get a site forbidden error when I try to view my homepage. Whats wrong?
This could be because of a number of things. Please make sure that you
have uploaded the index.html file into your domain-www directory. Also
make sure that index.html is in all lower case letters. If you are still
having a problem make sure you do not have an invalid .htaccess file in
your domain-www directory. You should also check your domain-www directory's
permissions. They should be 751 or rwxr-x--x
I
uploaded my site but it still says under construction. Whats wrong?
You need to delete the file called index.html in your main web directory.
This page is generated automatically by the server when your site is created.
It must be deleted for your pages to be properly viewed.
Whats
the difference between hist, pageviews, and sessions?
Hits are actual people at your site. However this number can be misleading
because one person can generate many hits during one session if they refresh
their browser or visit multiple pages.
Pageviews are the actual number of page views for your site including
refreshes and returns.
Sessions are the number of people at your site. This is a more accurate
view of the number of actual people visiting your site because regardless
of the number of clicks or pageviews a person makes on your site it only
counts as one session.
Whats
are all those extra folders in my home directory?
The domain-www folder is the only folder you will usually ever need to
work with. Under normal circumstances you should never need to deal with
the others.
domain-www: This is where you put your web pages.
domain-mail: This stores your email until it is downloaded.
domain-secure: Just a link to domain-www
www: Just a link to domain-www
In the domain-www there are two folders:
cgi-bin: Place your CGI scripts here.
stats: The Site Statistics feature uses this info. DO NOT TOUCH
Whats
type of operating system is running on the Burningbulb servers?
An OS, or "operating system" is the program you use to operate
and run your computer. By far the three most universally used and recognized
by the average lay surfer are Windows in any version from 3.x to Win 98,
NT, and Macintosh. Linux, and Unix are both operating systems as well.
They don’t have, or support, all of the bells and whistles of the
more popular operating systems, but that’s not what they are meant
for. These two operating systems are for serious stuff…for fast
and dynamic data transfer…for allowing one computer to talk to others
quickly and smoothly. Not for personal entertainment. This is why server
computers and many other types of businesses use Unix and/or Linux operating
systems. They aren’t pretty, but they are smart, they are stable,
and they are fast.
Burningbulb currently runs Linux on all of its servers.
Whats
kind of connection do the Burningbulb servers have to the internet?
Most of the Burningbulb servers are Pentium III 850 machines running Apache
over Linux. You will be able to access and manage your website on our
machines using FrontPage, FTP, or File Manager. With our website control
panel you can even perform most management functions using your web browser.
Our servers are connected to the Internet backbone over Multiple T3 Connections,
each of which has a capacity of 45 MBPS (million bits per second). We
have multiple OC3 Connections also (about 3-4 times the capacity of a
T3).
Whats
kind of username and password restrictions are there?
All usernames and passwords should be between 6-8 characters long. Passwords
are case-sensitive. Usernames may or may not be depending upon the application.
Burningulb recommends not using punctuation in your passwords. For example:
run15.67. A password with punctuation may not function correctly.
What
do I need to name my homepage to have it work properly?
Your default page, or homepage, needs to be named: index.htm or index.html.
Also you cannot have both at the same time. If you do find that you have
both an index.htm and an index.html please remove one or the other. Index
files are also case sensitive. In other words, if you have named your
home page: Index.htm it will not work... because of the capital "I".
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