Knowledgebase: Email
Accessing
your email account?
Accessing your e-mail involves an interaction between your home computer
or PC and the server where your mail resides. The mail is received by
the Burningbulb servers, but to access it you must download it to your
home computer. That is the purpose of client software like Outlook.
When you send a test e-mail, you can check to see whether it has been
received by the correct e-mail box, even without downloading the mail.
Here is what you do: Go to the Control Panel of the site. Enter the File
Manager. Click on the link for the $domain-mail directory. In the $domain-mail
directory, you should see a file with the same name as your e-mail account.
Click on that, and you will see whether the mail you sent has arrived.
Now you need to download your e-mail. The e-mail sent to your e-mail accounts
sits in files on the server until you download it. To download it, you
need client mail software such as Outlook, Eudora, or Pegasus. Everyone
in your company who has an e-mail account under your domain name can do
the same thing with their mail. They download it to their own PC, and
since the process is automatically password protected, no one can download
anyone else's mail unless he/she knows the password.
The e-mail program (eg. Outlook) needs to know 1) the SMTP server (use
your ISP), 2) the POP server (your domain name), 3) the name of the e-mail
address, and 4) the password for that e-mail address.
What
information do I use for my mail servers?
For your income POP mail server you should enter: mail.yourdomain.com.
For your outgoing SMTP server you should always use your ISP's SMTP information.
If you do not know this information please contact your current ISP and
ask for their SMTP server address.
What
should I do if I don't have email support through my ISP?
If your currnet ISP does not support outgoing mail you can use Burningbulb's
servers. After creating an email account simply specify both the incoming
POP and outgoing SMTP servers as mai.$yourdomain.com. Then configure your
mail system to POP before you send mail. This is a security feature setup
to stop spamming.
Can
I setup email without logging into the control panel?
No, for security purposes you must login to your control panel.
How
many email accounts can I have?
The number of email accounts depends on the type of hosting plan you have
signed up for. If you require more email accounts then your plan currently
allows you can purchase additional accounts by contacting the Burningbulb
Sales Department.
How
do I setup my email account in the user control panel?
To create a new email account you must first login to you website control
panel. Once logged in click on the "mail manager" icon and follow
the provided instructions.
How
do I configure Claris Emailer?
1 - After loading Claris, choose Setup --> Internet Setup
2 - You probably do not need to change the Outgoing Mail (SMTP) Server.
The SMTP server should be the server of your local access provider.
3. Virtual Domain Customers should enter their domain name for 'Account
Name'.
4. Put your username and domain name in the Email Account box.
How
do I configure Eduora?
1 - Select Tools...Personalities.
2 - Right click the left-hand side of the screen. Select 'New'.
3 - The 'New Account Wizard' will appear. Type in a name for this account
and select 'Next>'.
4 - Select 'Create a brand new email account' and select 'Next>'.
5 - Type in your actual name (not your email address) and select 'Next>'.
6 - Type in the email address you wish for people to send email to (this
can be an alias or a true POP box). Select 'Next>'.
7 - Type in the true user for this POP box (this is NOT an alias). Select
'Next>'.
8 - Select 'POP' for type of incoming mail server. Then type in your domain
name in 'Incoming Mail Server' field. Select 'Next>'.
9 - Select 'Finish'.
10 - Right-click on the new personality created, and select 'Modify'.
11 - In the 'SMTP Server' field, type the name of your local ISP's (such
as AOL, Earthlink, AT&T) mail server. Select 'OK', and you are ready
to go! (Do NOT type in your own domain name. Your SMTP services are provided
for by your local ISP. If they do not provide SMTP services, please contact
us for other alternatives.)
How
do I configure Microsoft Internet Mail?
1 - After loading the Internet Mail program, choose Mail --> Options
2 - Click on Server
3 - Add your personal information.
4 - Move to the box titled Servers.
5 - You probably do not need to change the Outgoing Mail (SMTP) Server.
The SMTP server should be the server of your local access provider.
6 - For Incoming Mail (POP3) Virtual Domain Customers should enter their
domain name.
7 - Put your username in the POP3account box.
How
do I configure Microsoft Outlook Express?
1 - After loading Outlook, choose Tools... --> Services ...
2 - Click add, and choose Internet E-Mail. Click OK.
3 - In the General tab of the email Properties dialog box, fill in your
personal information.
4 - Click on the Servers tab, and fill in the server information. The
Outgoing Mail (SMTP) should be your ISP. The incoming mail server should
beyour domain. Put in your mailbox username in the account name field,
and the password below. Click OK.
5 - Your new settings will not take effect until you choose Exit and Log
off on the File menu, and then restart Microsoft Outlook.
How
do I configure Netscape Communicator for mail?
1 - After loading Netscape Composer, choose Edit -> Preferences
2 - Click on Identity
3 - Add your personal information.
4 - Click on Mail Server.
5 - You probably do not need to change the Outgoing Mail (SMTP) Server.
The SMTP server should be the server of your local access provider.
6 - Virtual Domain Customers should enter their domain name for "incoming
mail server".
7 - Put your username in the Mail server user name box.
I
keep getting an error that says "mail relaying denied." What
should I do?
In order to allow you to send mail from your domain, you need to authenticate
by logging into your POP server first. This should only be necessary if
you cannot use your ISP's outgoing SMTP mail server.
What
is the maximum size email the system will allow me to send/receive?
You are not allowed to send/receive any email larger than 10megs. Sending/receiving
anything larger is a voilation of company policy. The reason for this
is because processing email is very taxing to a server.. The larger the
individual pieces of email, the harder the system has to work and the
slower the server performs.
What
should I do when my email password is't being accepted?
This usually happens as a result of the password being changed on the
POP account but not being changed on the server. If you change your email
password you must change it on both the server and your email program.
Changing only one will result in your password not being accepted.
You email password can also only be 8 characters long. If you input a
password longer than eight characters you will need to login to your sites
control panel and change your email password.
How
do I change my POP email password?
To change your email password you must first login to you website control
panel. Once logged in click on the "mail manager" icon and select
the email address that you would like to update. After selecting the desired
address click on the "change password" button and update your
information.
Are
additional POP email addresses free?
No. The number of email accounts depends on the type of hosting plan you
have signed up for. If you require more email accounts then your plan
currently allows you can purchase additional accounts by contacting the
Burningbulb Sales Department.
Is
the space consumed by my email account part of my overall space allowance?
Yes. Everything counts towards your sites overall space allowance.
Does
each email account have its own login and password on the incoming mail
server?
Yes. Each email account is completely independent from all other email
on the server. This is done for administration, privacy, and security
reasons.
How
does the Burningbulb system handle bounced emails?
It depends on how your email has been setup in the control panel. You
can tell the system to return all invalid emails or you can create a "catch
all" where you will get receive any email sent to @yourdomain.com.
How
does Burningbulb support HTML newsletters?
No. While we do support text newsletters, because of load restrictions,
Burningbulb does not support HTML newsletters.
Does
Burningbulb provide SMTP servers?
Yes. If your currnet ISP does not support outgoing mail you can use Burningbulb's
servers. After creating an email account simply specify both the incoming
POP and outgoing SMTP servers as mai.$yourdomain.com. Then configure your
mail system to POP before you send mail. This is a security feature setup
to stop spamming.
Is Mail Merge supported on the Burningbulb servers?
No. Currently Mail Merge functionality is not supported on any of the
Burningbulb servers.
What
ports are used for email?
Incoming POP email uses port 110.
Outgoing SMTP email uses port 25.
Is
IMAP protocol supported?
No. Currently IMAP protocol is not supported on any of the Burningbulb
servers.
Can
I setup scheduled delivery of an email?
No. Burningbulb currently does not have a script that makes scheduled
mail delivery possible.
Do
you allow spam?
Absolutely not. If you email to a list and you get spam complaints you
will be fined and shut down. For more information on this subject please
refer to the Burningbulb policies section of this website.
Can
I send bulk emails?
Absolutely not. If you email to a list and you get spam complaints you
will be fined and shut down. For more information on this subject please
refer to the Burningbulb policies section of this website.
Can
I do an email blast?
Absolutely not. If you email to a list and you get spam complaints you
will be fined and shut down. For more information on this subject please
refer to the Burningbulb policies section of this website.
Can
I do "targeted" mailing lists?
Burningbulb does allow targeted mailling lists. However, if you email
to a list and you get spam complaints you will be fined and shut down.
When performing a targeted mailing list be very careful who you are sending
email to. For more information on this subject please refer to the Burningbulb
policies section of this website.
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