Knowledgebase: Control
Panel
What
is the online control panel?
Our innovative Online Control panel allows you to control your web presence
from a web browser. This virtually eliminates the need for novice users
to learn and use FTP and Telnet. The more familiar interface of the web
browser, combined with point and click simplicity, makes the Burningbulb
web control panel an extremely user-friendly web management system. The
online control panel is @included in all accounts. Your online control
panel will be personalized for you with your domain name and weekly website
traffic stats.
To access your control panel on your domain go to: www.your-domain.com/menu
NOTE: Due to the unique security requirement of the administration system
you must have you browser set to allow cookies. This, in conjunction with
a number of hidden verification systems assures you are the only user
allowed to access these features on your domain.
How
do I access my online control panel?
To access your Burningbulb control panel visit your website and add "/menu"
to the end of your domain name. For example: www.your-domain/menu
If you have a new account and have not purchased a domain name or it has
not yet propogated you will need to use your IP address in place of your
domain name.
How
do I get my control panel password?
Your Control Panel password is emailed to you in your welcome email. If
you lose your control panel password, or are not able to login, please
open a support ticket throught the Burningbulb.net website and request
to have your welcome letter resent.
How
do I recover a lost password?
If you lose your control panel password, or are not able to login, please
open a support ticket throught the Burningbulb.net website and request
to have your welcome letter resent.
How
do I change my control panel password?
To change your password login to your control panel and click on the "Change
Password" icon. Your password change will take effect within 10 minutes.
You cannot change your login ID.
What
is the maximum length a password can be?
Your password is allowed to be up to 8 characters in length. If you change
your password to something greater than 8 characters, only the first 8
will be taken as your new password. If you receive login errors simply
sign in using the first 8 characters of the password that you attempted
to use.
Can
I change my password without entering the control panel?
For security purposes you can only change your password while logged into
your accounts control panels.
I
have changed my password but it isn't working. What should I do?
Please allow at least 10 minutes for a password change to take effect.
If, after that time, you still cannot login to your control panel please
check to make sure you are typing the password correctly. Passwords are
case sensitive. If your password is longer than the maximum length of
8 characters try entering only the first 8 characters of your password.
If you are still unable to login to your control panel please open a support
ticket through the Burningbulb.net website.
Will
changing my control panel password change my FrontPage password?
The "Change Password" function in the control panel will not
change your FrontPage password. To change your Frontpage password you
will need to uninstall and then reinstall the FrontPage extensions from
within your control panel. This will make the password the same as your
control panel password.
Does
the control panel support multiple logins?
This feature is not supported by Burningbulb.net. Only one username and
password can be assigned to each hosting account.
What
should I do if I get multiple errors while trying to login?
When someone tries to unsuccessfully log into an account's control panel
more than several times they will receive an error message. If you receive
this message the best thing to do is close the browser window you are
working in, open a new window, and attempt to login again.
If you are certain you are using the correct login information and continue
to have problems after opening a new window please open a support ticket
through the Burningbulb.net website.
What
are password protected directories?
Password protected directories allow you to restrict specific areas of
your site and make them accessible only through the use of a password.
You may password protect any directory on your website. You may also use
this function to authorize new users to have access to your directories.
When setting up a protected directory you will need to understand the
following:
Directory - You will need to specify the area (folder) you wish to protect
Username - Enter username
Password - Enter password
Protect Directory - Click this button to protect your directory.
How
do I password protect one of my directories?
To password protect a directory simply select the desired directory from
the drop down directory menu and click the "load" button. You
will then have to specify the login and password information for your
new protected directory. If you are using MS FrontPage use it's built
in password protection system.
How
do I remove password protection from my web directories?
To remove a protected directory login to the protect directories section
of your control panel. Select the directory that is password protected
from the directory drop down menu and click the "laod" button.
Once loaded remove any users you have listed for that directory.
You can also remove a protected directory if you FTP into your site and
delete the .htaccess file associated with the directory you are trying
to unprotect.
Can
I use .htaccess and .htpasswd to password protect my directories?
You can password protect directories on your site using both .htpasswd
and .htaccess. However, Burningbulb cannot offer support for these topics
aside from what is outlined in the .htaccess section of the Burningbulb
Knowledgebase. Therefore, Burningbulb recommends that only users with
an advanced knowledge of the necessary code use password protection outside
the protected directories feature offered by Burningbulb.
What
is the file manager?
The file manager allows you to edit your website by uploading and downloading
files using only your web browser. Detailed instructions for how to use
the file manager can be found in the site control panel.
Can
I view .gif's in the file managerr?
No. The file manager can only be used for uploading and downloading files
to and from you website. It cannot be used to preview pages or images
found on the remote host or the local machine.
Can
I move more than one file at a time using the file manager?
No. The file manager only allows you to upload/download one file at a
time. If you are interested in uploading multiple files consider using
FTP. A variety of FTP programs, and information on how to use them, can
be downloaded for free from the web.
One
of my .html files is no longer editable in the file manager. What should
I do?
The file manager will only recognize .htm and .html files that begin with
the proper html coding. If the page in question does not begin with those
tags then the file manager will assume the file is NOT an html file and
will not allow you to directly edit it.
I
uploaded some images but cannot see them. Why are they not showing up?
The file manager will only recognize .htm and .html files that begin with
the proper html coding. If the page in question does not begin with those
tags then the file manager will assume the file is NOT an html file and
will not allow you to directly edit it.
What
is WebGlimpse?
WebGlimpse is a program that will allow you or your website visitors to
search your site for specific information or topics. You can install the
Webglimpse Search Engine from within your control panel. To install click
on the "Search Engine" icon. Once installed you will be able
to link the pages generated by WebGlimpse.
How
do I install WebGlimpse on my site?
There are two ways to get the WebGlimpse search engine on a site that
has already been installed.
1 - Create a link to http://domainname/wgindex.html (opens to the pre-designed
search page).
2 - To add search to a custom existing page, open http://domainname/wgindex.html
and copy the body portion of the html code. Paste it into the target page
html markup. The target page must be located in the same directory as
the original wgindex.html file.
How
do I install a search engine on my site?
Burningbulb does not support the installation of search engines other
than WebGlimpse. Search engines can be very difficult to install and sometimes
require the creation of a database. As a result third party search engines
can be installed on any hosting account but Burningbulb recommends this
only be done by an experienced web developer.
What
is the Site Creation Tool?
The Site Creation Tool is a template based web authoring tool. It can
be used to create simple web pages with basic text, logos, and graphics.
It is a good starting tool for those who have little or no knowledge of
webdesign or html.
How
do I edit the html pages I have created with the Site Creation Tool?
Unfortunately you cannot edit the code generated by the Site Creation
Tool. This tool is designed only for the very basic users that have little
or no knowledge of html. If you are designing pages that need to be changed
you will need to use a program with more built in functionality. If you
would like a more comprehensive website authoring tool Dreamwaver or Frontpage
both offer point-and-click web authoring abilities.
How
do I export the site I have created with the Site Creation Tool?
After creating a site with the Site Creation Tool the software immediately
exports it to your webspace. Therefore there is no need to upload the
site to your server space for viewing on the internet. You cannot export
your site to anywhere else after it has been created by the Site Creation
Tool.
How
do I add a background to my site using the Site Creation Tool?
To upload a background use the following steps:
1 - Click on the Site Creation Tools button in you account control panel.
2 - Once there click on the "upload/import" button and select
the desired file from your PC.
3 - After uploaded return to the Site Editor.
4 - Click on "Bkgrnd Image"
5 - Under "Navigate" click on the top level directory usually
called "Images"
6 - From the list of options that appear select "upload" from
the drop down menu.
7 - You should now be able to select your desired background image.
© 2003 Burningbulb.net |
