Email Setup: FAQ
What
is a POP3 email account?
POP3 (Post Office Protocol 3) is a protocol used for downloading email
messages from an email server to your computer. With a POP3 email account,
all of the email messages sent to your email address are stored on a POP3
mail server until you log on to the server and download the messages.
Burningbulb provides at least one POP3 email account with every hosting
plan. You can use WebMail, Burningbulb's Web-based email application,
to download your messages from the server or you can use a traditional
email client such as Microsoft® Outlook®, Eudora® or Netscape®
Communicator.
What
is spam?
Spam is the term used for mass, unsolicited emails. Usually these are
promotions or advertisements sent in “bulk” to the email addresses
of people who have not requested this information. Burningbulb strictly
prohibits sending spam from any email address on our mail servers or advertising
your Web site in other company's spam mail. For more information on our
policy please see Burningbulb's usage guidelines.
What
is SMTP? What is SMTP authentication?
SMTP (Simple Mail Transfer Protocol) is a protocol for sending email messages
across the Internet. It is used in conjunction with both POP3 and IMAP,
protocols that enable you to download messages from a mail server to your
computer. SMTP is used for outgoing mail while POP3 and IMAP are used
for incoming mail. Burningbulb does not support IMAP.
If you want to use an email client such as Microsoft Outlook or Netscape
Communicator to send email messages, you will need to configure the client
so that it connects to the correct SMTP mail server each time you send
mail.
SMTP authentication is a way to ensure that outgoing emails are really
being sent from you and not from someone else who has gained access to
your SMTP server, such as a spammer. Each time you log in to your email
client, you will need to be authenticated before you can send mail. All
you need to do is check your email (that is, connect to the POP3 or incoming
mail server). Once you do this, you will be authenticated for the entire
time you remain signed on.
What
is email forwarding?
Email forwarding is a way for you to have email messages that are sent
to one address automatically forwarded to a different address. For example,
your customers may send all of their requests for information to the email
address information@yourdomain.com. You could set up your email so that
all of the messages sent to that address are automatically forwarded to
your personal email account at yourname@yourisp.com.
Burningbulb provides unlimited use of email forwarding. You can set up
different forwarding addresses in your site control panel.
What
is an email alias?
An email alias is a “virtual” email account. It enables you
to use an email address that doesn’t really exist and have all the
messages sent to that address routed to a real email account.
For example, you may want to provide a link on your Web site that enables
visitors to send email to the Web Master, who is really you. You can use
the email alias webmaster@yourdomain.com but have the email routed to
your real email account.
You can also use email aliases to overcome problems with duplicate email
addresses. If the email address you want to use is already taken, you
can still use it as an alias and then route the email to a valid address.
Burningbulb currently does not support the use of email aliases. However,
email forwarding can be used to create the same effect.
What
is an autoresponder?
An email autoresponder sends an automated email response to each incoming
message that is sent to a specific address. For example, a potential customer
may send an email to sales@yourdomain.com asking for more information
about some of your products. You can have the autoresponder send a prewritten
message back to the customer thanking them for their interest and letting
them know that a sales representative will be contacting them shortly.
This feature helps you to improve your company’s image, as your
customers will know right away that you have received their email and
that you are responsive to their needs.
Burningbulb enables you to set up an autoresponder for each of your email
accounts.
I
need email addresses for the people in my company. How many can I setup?
The number of different email accounts you can set up depends upon your
hosting plan. For example, the Basic Plan comes with 10 accounts, while
the Deluxe Plan @includes 200 accounts. You can add additional email accounts
to your plan as necessary. Visit our Web site for pricing information.
How
do I setup my email accounts? What information do I need?
When you first activate your Burningbulb account, one default email account
is already set up for you. Usually, this will be in the format yourloginID@domainname.com.
This email account is associated with your Master User account, and you
will use your Master User account password to access this account’s
mail. You can view the details of this account in your control panel by
selecting the "mail manager" link.
If your plan @includes multiple email accounts, you can also set these
up in your control panel using the "mail manager". The Mail
Manager provides step-by-step instructions for creating and modifying
email accounts.
If you would like to create additional email accounts, and you have unused
accounts available, you can do so from within your online control panel.
Can
I use email lists to send my customers information on a regular basis?
Yes. Burningbulb offers a tool called “Mail Lists” that enables
you to create and manage mailing lists. You can create and manage your
mailing list directly from your control panel. The "mail lists"
option also provides a user guide with detailed instructions for using
mailing lists.
Most Burningbulb accounts @include 10 mailing lists with every account.
How
do I change my email password?
To change your email password you must first login to you website control
panel. Once logged in click on the "mail manager" icon and select
the email address that you would like to update. After selecting the desired
address click on the "change password" button and update your
information.
How
do I check my mail?
You can check your mail using a traditional email client such as Microsoft
Outlook or Netscape Navigator or by using Burningbulb's Web-based email
application, WebMail.
WebMail enables you to check your email using your Web browser from any
location as long as you have access to the Internet. One of the advantages
of WebMail is that you can use WebMail and traditional email clients such
as Outlook to check the same email account. So, when you’re in the
office you can use your favorite email application, but when you’re
traveling you can just log in to WebMail.
To use WebMail, simply point your browser to www.yourdomain.com/webmail
and then log in using your email address and password.
If you want to use another email client you will have to configure it
so that it can connect to the mail server. You will need to know your
incoming (POP3) server name, your outgoing (SMTP) server name and your
user name and password. Burningbulb's User Guides and Manuals provide
detailed instructions for setting up the most common email clients.
Is
there a limit to the number of messages I can have in my mailbox?
Your mail box on the server can hold up to the maximum unused amount of
space currently available in your plan. This @includes both your messages
and any attachments. Therefore, if you have a 10meg account and are using
8megs of it your mailbox can only hold 2megs worth of email and attachemnts.
However, if you have a 100meg account and are only using 2megs your email
can hold 98megs of material.
If you need additional disk space, you can order that from within your
online control panel using the "upgrade cp" button.
What
is the maximum size for an email attachment?
You are not allowed to send/receive any email larger than 10megs. The
reason for this is because processing email is very taxing to a server..
The larger the individual pieces of email, the harder the system has to
work and the slower the server performs.
Why
am I getting a mail server error when I try to send email?
This occurs when you have not been properly authenticated. An SMTP authentication
is required In order to prevent spammers from accessing the outgoing mail
server and using your account to send spam. Each time you log in to your
email client, you will need to be authenticated before you can send mail.
All you need to do is check your email (that is, connect to the POP3 or
incoming mail server). Once you do this, you will be authenticated for
the entire time you remain signed on.
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