Each of Burningbulb's hosting plans carries a 30-day unconditional money back guarantee. If you are dissatisfied with your service for any reason, you will receive a full refund (minus setup fees and overage charges) if you cancel your account within 30 days of the activation of your account.

The following services do not qualify for the 30 Day Money Back Guarantee: additional items and services; domain name registration; items and services ordered through the reseller program; domain parking, template purchase, and overage fees. Also not @included are fees associated with server abuse, technical support, or charges as a result of spamming. All monthly specials do not qualify for the 30 day money back guarantee.

No refunds are available after 30 days. Because all Burningbulb websites automatically renew the account holder must initiate the cancellation process. In order to cancel service, the account holder MUST mail or fax a copy of the companies Cancellation Request Form to Burningbulb. Email requests will not be processed. A copy of Burningbulb's Cancellation Request Form can be found here. Cancellation Request Forms must be signed by the current account holder and received by Burningbulb before the 30 day refund period. Please be aware that there are no pro-rated refunds after the first 30 days of service. Non-US customers may contact Burningbulb's Billing Team via email at billing@burningbulb.com.

Accounts cancelled/terminated by Burningbulb for violating our Terms of Use do not qualify for the 30-day money back guarantee. For example, if your account is cancelled due to spamming, you will not be given any refund.

Please allow 4-6 weeks for refunds of check or money order payments.