All charges are shown in US Dollars. Payments are to be made in US dollars. Burningbulb accepts the following types of payment:

- Check/money order
- Credit card (VISA, MasterCard)
- Bank wire transfer
- PayPal

All payments are due on the Account Statement Date. The Account Statement Date is the monthly anniversary of the date the account was activated. If you provide Burningbulb your credit card information, you authorize Burningulb to automatically charge your credit or debit card for charges that apply to your account. You are responsible for directly updating, or notifying Burningbulb, of any changes to your credit card (including, but not limited to card number, expiration date, billing address, or card status).

Customers not paying by credit card agree to make payment of their balance before or on the account due date. Accounts not paying by credit card that remain unpaid after seven (7) days will be suspended. Accounts that remain unpaid after fourteen (14) days will be deleted from the Burningbulb servers without notice.

All past due and unpaid balances are subject to collection. In the event of collection, you will be liable for costs of collection including attorney’s fees, court costs, and collection agency fees.

Please make your payment payable to Hostway Corporation and @include your domain name or customer ID on yourpayment. Send payments to:

Burningbulb.net
P.O. Box 1151
Decatur, Georgia 30031

Burningbulb currently accepts Mastercard and Visa payments by credit card. It is the account holders responsibility to maintain an up-to-date credit card. Changes can be made through the site control panel.

To make a wire transfer payment, please use the information below to process the wire transfer.

IMPORTANT: Burningbulb does NOT charge fees for accepting payment via ACH/wire, however, a $12.00USD processing fee for domestic transfers and a $15.00USD international transfer fee are charged by the intermediary bank. In addition, your issuing bank may also charge a fee for sending the wire. Please add these fees to the amount that you are sending to Burningbulb or the amount credited to your account will be less than your intended payment. Please email Burningbulb the following information after processing the wire transfer in order for Burningbulb to identify you as the sender. Failure to provide Burningbulb this information can delay the processing of your payment to your account.

WIRE TRANSFER INFORMATION:
Bank: Wachovia
Address: 250 E PONCE DE LEON AVE DECATUR, GA 30030
Credit Account #: 2000140524716
Account Name: Burningbulb.net
SWIFT Code (for International wires): PNBPUS33

PLEASE SEND AN EMAIL TO BURNINGBULB (billing@websiteworker.com) WITH THE FOLLOWING INFORMATION:
1 - Customer ID:__________________
2 - Domain name/Server name: _______________
3 - Date of transaction: _______________
4 - Wire Trans Ref Number:__________________
5 - Amount Paid:__________________

Please note: Domestic wire payments may require 2 business days to be applied to your account and international wire transfers may require 5 business days.

In order to make payment for your Burningbulb account via PayPal, please follow the steps outlined below. Please access your account at https://www.paypal.com and enter the following information in the appropriate fields under the Send Money tab:

- Recipient’s Email: Enter billing@websiteworker.com
- Amount ($): Enter your amount due.
- Type: Select <Service>
- Email Subject*: IMPORTANT – Enter your Burningbulb Customer ID
- Notes*: IMPORTANT – Enter your Domain Name

Burningbulb offers four Billing Cycles for hosting charges: Monthly, Quarterly (3 months), Semi-annual (6 months), and Yearly (12 months). The Billing Cycle begins on the Plan Activation Date. Resellers are limited to the monthly Billing Cycle for all of their charges.

In order to insure uninterrupted service to your website, all plans will automatically renew without notification at the end of the plan’s Billing Cycle. Plan renewal charges are based on the renewal length and hosting package. Plans are renewed for the same billing cycle. On the date of renewal a copy of the billing statement and credit card charges will be emailed to the account holder. If you wish to cancel your plan before the plan renews, please refer to the cancellation section below.

Burningbulb does not mail paper invoices. However a paper copy of the period statement can be requested by the account holder. To request paper statements please contact Burningbulb Customer Service.

Returned (NSF) Checks:
Burningbulb charges a $25.00 fee for returned (NSF) checks. Customers that issue an NSF check will be required to submit future payments with a certified check or money order.

Credit Card Chargebacks:
A $25.00 chargeback fee will be assessed for each credit card chargeback received by Burningbulb.

Bank Wire Payments:
Burningbulb does NOT charge fees for accepting payment via ACH/wire, however, a $12.00USD processing fee for domestic transfers and a $15.00USD international transfer fee are charged by the intermediary bank. In addition, your issuing bank may also charge a fee for sending the wire. Please add these fees to the amount that you are sending to Burningbulb or the amount credited to your account will be less than your intended payment.

Hosting Plan Changes:
Customers electing to change to a lower priced hosting plan on the same platform will be charged a $10.00 downgrade fee. There is no upgrade fee for upgrading to a higher priced plan.

Burningbulb plans will automatically renew until a plan is cancelled. In order to cancel service, the account holder MUST mail or fax a copy of the companies Cancellation Request Form to Burningbulb. Email requests will not be processed. A copy of Burningbulb's Cancellation Request Form can be found here. Please be aware that there are no pro-rated refunds after the first 30 days of service. Non-US customers may contact Burningbulb's Billing Team via email at billing@burningbulb.com.

Cancellation Request Forms must be signed by the current account holder and received by Burningbulb a minimum of ten (10) days prior to the end of your Billing Cycle. Cancellations submitted later than this time may result in automatic renewal of your hosting plan. Cancellation requests submitted without an authorized signature will not be processed. Cancellations become effective on the day processed by Burningbulb. Burningbulb is unable to cancel your account effective for a future date. Burningbulb will confirm the cancellation request only when an off network email address has been specified.

Burningbulb does not monitor, and will not automatically cancel, plans for problems related to domain name transfers, non-usage, Internic, your ISP, or any other secondary issues not directly related to Burningbulb's services. Cancellation of services does not relieve the customer from paying any outstanding balance owed on the account. Burningbulb LLC reserves the right to cancel any account, at any time, without notice, for any reason Burningbulb LLC considers appropriate.

Each of Burningbulb's hosting plans carries a 30-day unconditional money back guarantee. If you are dissatisfied with your service for any reason, you will receive a full refund (minus setup fees and overage charges) if you cancel your account within 30 days of the activation of your account. The following services do not qualify for the 30 Day Money Back Guarantee: additional items and services; domain name registration; items and services ordered through the reseller program; domain parking, template purchase, and overage fees. All monthly specials do not qualify for the 30 day money back guarantee.

(The following applies AFTER the 30 day money back period is expired)
No Partial Month refunds will be issued under any circumstances. Only full month refunds will be issued, if an account is prepaid for more than one (1) month. If an account is being paid on monthly basis, no refund will be issued when the account is closed. If an account is prepaid for three, six, twelve, or twenty-four months, the following procedure will be followed:

1. When a Cancellation Request is received, the account will be converted to a month-to-month account, from the date of last renewal. The total cost will be recalculated from the date of last renewal, at the standard monthly price for that Package, over that given period of time. This will remove any prepayment discounts, etc, as you are no longer prepaying for a given period of time.

2. Money will then be refunded only for full, prepaid months, and not for any partial month. For example, if you sign up for a 6 month period for an account that costs $14.95/mo, and you cancel before your contract is over, you will be refunded in multiples of $14.95. So, the total amount that you have paid but not used, will be divided by $14.95, which will determine how many FULL $14.95 months you have remaining. The amount for those full prepaid months will be refunded, but NOT partial months.

Failure to follow any term or condition will be grounds for immediate account deactivation. Burningbulb's policies and prices are subject to change without notice. Any price changes become effective in the next billing cycle.